Solutions such as Hosted VoIP, Video Conferencing, UCaaS and Microsoft Teams Direct Routing
Telesystem is excited to announce the acquisition of Pennsylvania-based managed services provider VoxNet.
The acquired customers will enjoy enhanced functionality through Telesystem’s world-class unified communication platforms, the added geographic redundancy from Telesystem’s low-latency nationwide network, and access to advanced SD-WAN and managed security products carefully designed to suit each customer’s unique needs.
Guided by strategic partnerships and a customer-centric mission, our customized solutions are backed with white-glove implementation and 24/7 US-based support.
What immediate impact does this have for me as a Helm and VoxNet customer?
On day one and the near term, it will be business as usual for VoxNet customers. Telesystem will be sending out introductory emails and will be scheduling introductory meetings, however, there is no immediate change to how you engage with your current provider. As VoxNet transitions their services and support, our team will communicate major changes in advance, offering you time to understand the new processes and get clarification on any outstanding questions.
Who is my contact at Telesystem and where do I call for VoxNet support, Change Orders, technical design questions, etc?
Until further notice, you will still contact Helm for all your support needs. Telesystem will be reaching out to VoxNet customers to introduce our team and give you a main point of contact. Any transitions in process or points of contact will be measured. Telesystem and Helm will work together to deliver the exceptional level of customer experience you’ve grown to expect.
Still have questions?
Reach out to the Telesystem team at 888.808.6111 or firstname.lastname@example.org.