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Telesystem understands the importance of keeping your business connected and is devoted to sustaining our committed service level to customers in normal times as well as in crisis. To this end, we are pledging our commitment to mitigate the impact to our customers in response to the COVID-19 pandemic.
Given the current coronavirus pandemic and the challenges many of us will face in the coming months, for any customers that did not have a past due balance as of March 1, 2020, our pledge for the subsequent 60-days is as follows:
In this time of uncertainty, we're hopeful that our pledge will alleviate some of the burden on our customers. We wish you the best, and we are in this together.
John E. Martin
President | Telesystem
If you need to work remote and take your hosted station home with you, please contact our support team to get some additional information on what you will need in order to make it work from your home. Please also remember anytime you move your hosted stations from its original location, 911 cannot be called from that phone. The location sent to 911 in order to respond to the emergency is the original location the hosted station was installed. If you need to dial 911, you will need to use another device.
Telesystem understands the importance of planning to ensure that we are able to sustain our committed service level to our customers in normal times as well as in crisis. To this end we are taking the following measures to mitigate the impact to our customers if an unfortunate force majeure event such as a COVID-19 pandemic were to occur.
Our BCP (business continuity plan) addresses this type of event and our executives continue to work on a corporate plan, specific to the Covid-19 scenario, this plan will be complete on 3/20/2020. The measures above have been implemented or are ready to be executed. Additional measures will be considered as dictated by the state or federal government restrictions on travel and working in common areas.
As more businesses begin to work remotely, please reach out to us if you have a need for mobility functionality such as Unified Communications or Video Conferencing. We are here to keep your business connected and improve productivity in this time of uncertainty.