Important Updates from Telesystem

Important Updates from Telesystem

Important Notice About Your Invoice 

May 1st, 2021

The first phase of our billing system upgrade is complete, which includes a new look to your invoice. We have also launched a new Customer Portal where you can view services, make payments, and view your current invoice.

Visit the portal at Telesystem.billcenter.net Once logged in, you can visit the Help tab for frequently asked questions and find help on how to use the portal. If you haven’t already received login credentials or need assistance, please contact our Support Team at 888.808.6111.

More to Come:  In the next 30-days, we will be adding access to the portal to submit and view trouble tickets and change orders. In the meantime, you can continue to submit change orders via macd@telesystem.us and support issues to support@telesystem.us.

FCC Regulation Notice - Required 10-Digit Dialing

March 16th, 2021

In compliance with FCC rules, please note that soon all outbound calling will need to utilize 10 digit phone number (even for local calling). 

To prepare for this upcoming change, you can begin dialing this way and even reprogramming speed dials you have to dial in this manner now. All PBXs provided by Telesystem already allow calls using the full phone number.

This way of dialing is not currently mandatory - stay tuned for more details and a date and read more about this change here.

Telesystem's Pledge in a Time of Uncertainty

April 28th, 2020

Valued Customer,

Telesystem understands the importance of keeping your business connected and is devoted to sustaining our committed service level to customers in normal times as well as in crisis. To this end, we are pledging our commitment to mitigate the impact to our customers in response to the COVID-19 pandemic.

Given the current coronavirus pandemic and the challenges many of us will face in the coming months, for any customers that did not have a past due balance as of March 1, 2020, our pledge is as follows:

• Telesystem will not terminate services for any of our customers because of inability to pay their bills due to disruptions caused by the coronavirus pandemic.
• Telesystem will waive any late fees that our customers incur due to economic circumstances related to the coronavirus pandemic.

Telesystem will continue to monitor plans to re-open the economy on a state by state basis.  As of the time of this letter, the intention is to keep our pledge through May 31, 2020. 

For any business that carried a past due balance prior to March 1, we strongly encourage you to contact our Account Management team.  We have several options available (including payment deferrals, forbearance, and reduced billing) to help you through this time of uncertainty.

We are committed to the health and safety of our customers, and are hopeful that our pledge will alleviate some of the burden on your business. We wish you the best, and we are in this together.

Thank you,

John E. Martin

President | Telesystem

March 26th, 2020

Valued Customer,

Telesystem understands the importance of keeping your business connected and is devoted to sustaining our committed service level to customers in normal times as well as in crisis. To this end, we are pledging our commitment to mitigate the impact to our customers in response to the COVID-19 pandemic.

Given the current coronavirus pandemic and the challenges many of us will face in the coming months, for any customers that did not have a past due balance as of March 1, 2020, our pledge for the subsequent 60-days is as follows:

• Telesystem will not terminate services for any of our customers because of inability to pay their bills due to disruptions caused by the coronavirus pandemic.
• Telesystem will waive any late fees that our customers incur due to economic circumstances related to the coronavirus pandemic.

In this time of uncertainty, we're hopeful that our pledge will alleviate some of the burden on our customers. We wish you the best, and we are in this together.

Thank you,

John E. Martin

President | Telesystem

Moving Hosted Stations

If you need to work remote and take your hosted station home with you, please contact our support team to get some additional information on what you will need in order to make it work from your home.  Please also remember anytime you move your hosted stations from its original location, 911 cannot be called from that phone.  The location sent to 911 in order to respond to the emergency is the original location the hosted station was installed.  If you need to dial 911, you will need to use another device.

Telesystem Addresses Corona Virus

Telesystem understands the importance of planning to ensure that we are able to sustain our committed service level to our customers in normal times as well as in crisis.  To this end we are taking the following measures to mitigate the impact to our customers if an unfortunate force majeure event such as a  COVID-19 pandemic were to occur.

• We are in constant communication with our employees, ensuring that we provide them updated information concerning the spread of the virus as well as feedback available to how to prevent the spread of the disease.  We encourage our employees to wash their hands, clean their desk areas and stay home if they are not feeling well.  Further we are putting a plan in place with our cleaning company to ensure a deep cleaning plan is in place for all of our facilities. 
• In the event we have to dispatch we are prepared to protect our employees to limit the exposure they would endure should they have to enter a customer location to address any concerns with equipment we have onsite.
• We are working with any third party vendors to ensure they can and will continue to provide service to us to sustain the level of service we provide our end users
• We have ensured our inventory levels will sustain any replacement parts needed in case there is a delay in gaining additional inventory
• We are revisiting our work from home policies to limit the exposure and spread of potential illness

Our BCP (business continuity plan) addresses this type of event and our executives continue to work on a corporate plan, specific to the Covid-19 scenario, this plan will be complete on 3/20/2020.  The measures above have been implemented or are ready to be executed.  Additional measures will be considered as dictated by the state or federal government restrictions on travel and working in common areas.

As more businesses begin to work remotely, please reach out to us if you have a need for mobility functionality such as Unified Communications or Video Conferencing. We are here to keep your business connected and improve productivity in this time of uncertainty.