Product and Service Fees

Product and Service Fees

Hosted VoIP Professional Service Fee | Active Sept 1, 2019

Telesystem has worked hard to make sure our customers have access to a number of How-To documents and videos for our Hosted VoIP Platform. Whether you need help setting up call forwarding, or resetting your voicemail password, these and many more resources can be found on our Resources page.

If you don't have the time or resources to make the changes on your own, we are here to help!

Starting September 1st, we will be implementing a Hosted VoIP Professional Services Fee for this purpose. We have developed a couple of different options to best suit your needs.

Basic Changes

Basic changes include changes that you have access to make yourself, but would prefer to have Telesystem make them on your behalf.

For example:

• Greeting changes
• Schedule changes
• Call forward - always
• Hunt Group changes
• Line name changes
• VM to Email modification

       Basic Changes Payment Options:

• Option 1: Monthly Subscription -  Unlimited Basic Changes. $20 per month, per location.
• Option 2: Upon Request/As Needed - Basic changes per change charge. $85/Hr. Billed in 15 min increments – minimum of 15 min @ $21.25 

Advanced Changes 

Advanced changes include changes that require the involvement of one of our Engineers.

For example:

• Set/Change Nested Menu
• Selective Call Forward
• Auto Attendant Redesign
• Call Center Reporting
• BLF changes

       Advanced Changes Payment Options:

• $220/Hr. Billed in 15 min increments – minimum of 15 min @ $55.
• These types of changes are not available on a Monthly Subscription option and are only charged on an as-needed basis.

Emergency Changes

If you experience an outage due to circumstances out of your control (power outage, equipment failure, etc) we will make select changes complimentary.

• Forward Calls: Example – SIP lead number, PRI lead number, Business Line as well as AA lead number