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Documents and Videos

We're here to guide you down the path to a decision that fits the needs of your business and supply the resources you need to support your communication services with us. Find videos, case studies, user guides and other content designed to get you started.

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Former LSI Customers - Please find Hosted VoIP GREEN resources here.

Hosted VoIP

Hosted VoIP Overviews

Telesystem Hosted VoIP Hosted VoIP Feature Definitions Telesystem Hosted VoIP Phone System Top 5 Reasons You Need Hosted VoIP Telesystem Hosted VoIP vs PBX Premise vs Hosted Phone VoIP Mythbusters Infographic Avoiding Toll Fraud Is Your Network VoIP Ready? VoIP Readiness Checklist Hosted VoIP Buying Process Hosted VoIP Deployment The Top 4 Benefits of Switching to Hosted VoIP

Hosted VoIP Phones

Hosted VoIP Handset Options

Hosted VoIP Handsets - Poly Blue Hosted VoIP Handsets - Yealink Blue Hosted VoIP Handsets - Algo Devices Hosted VoIP Handsets - Conference Blue

Hosted VoIP Phone User Guides

General

Hosted VoIP Feature Access Codes

Yealink

Yealink T42S Guide - Blue Yealink T46S Guide - Blue Yealink T48S Guide - Blue Yealink T54W Guide - Blue Yealink W60P with W56P Guide Yealink CP930W Guide

Poly

Polycom - VVX300 Guide Polycom - VVX400 Guide Polycom - VVX500/600 Guide Polycom Soundstation IP 7000 Conf - Blue Polycom VVX500/600 Managing Contacts - Blue Polycom Soundstation IP 6000 Conf - Blue Polycom Trio 8800 - Blue Polycom VVX250 Guide Polycom VVX350 Guide Polycom VVX450 Guide Poly Trio 8500 8800 Guide

Hosted VoIP Phone Instructional Videos

Polycom VVX 300 Series

VVX 300 Series - Phone Views VVX 300 Series - Audio Options VVX 300 Series - Making and Answering Calls VVX 300 Series - Hold and Park VVX 300 Series - Transfer VVX 300 Series - Conference VVX 300 Series - Voicemail VVX 300 Series - Directories VVX 300 Series - Do Not Disturb VVX 300 Series - Forward VVX 300 Series - Full Training

Polycom VVX 400 Series

VVX 400 Series - Audio Options VVX 400 Series - Hold vs Park VVX 400 Series - Transfer VVX 400 Series - Conference VVX 400 Series - Directories VVX 400 Series - Forward VVX 400 Series - Do Not Disturb VVX 400 Series - Phone Views VVX 400 Series - Making Calls VVX 400 Series - Full Training

Polycom VVX 500/600 Series

VVX 500/600 Series - Phone Views VVX 500/600 Series - Audio Options VVX 500/600 Series - Making and Answering Calls VVX 500/600 Series - Hold vs Park VVX 500/600 Series - Conference VVX 500/600 Series - Forward VVX 500/600 Series - Do Not Disturb VVX 500/600 Series - Transfer VVX 500/600 Series - Voicemail VVX 500/600 Series - Full Training

Yealink T42s

Yealink T42s - Introduction Yealink T42s - Make and Take Calls Yealink T42s - Hold and Park Yealink T42s - Do Not Disturb Yealink T42s - Transfer Yealink T42s - Conference Yealink T42s - Directory Yealink T42s - Voicemail Yealink T42s - Full Training

Yealink T46s

Yealink T46s - Introduction Yealink T46s - Make and Take Calls Yealink T46s - Hold and Park Yealink T46s - Transfer Yealink T46s - Do Not Disturb Yealink T46s - Conference Yealink T46s - Voicemail Yealink T46s - History Yealink T46s - Directory Yealink T46s - Full Training

Yealink T48s

Yealink T48s - Introduction Yealink T48s - Make and Take Calls Yealink T48s - Hold and Park Yealink T48s - Transfer Yealink T48s - Do Not Disturb Yealink T48s - Conference Yealink T48s - Directory Yealink T48s - History Yealink T48s - Voicemail Yealink T48s - Full Training

Hosted VoIP Admin Portal

Hosted VoIP Admin Portal User Guides

Hosted VoIP Admin Portal User Guide - User Admins Hosted VoIP Admin Portal User Guide - Group Admins Hosted VoIP Admin Portal User Guide - Enterprise Admins Hosted VoIP Admin Portal User Guide - Call Center Admins Hosted VoIP Admin Portal Quick Reference Guide Hosted VoIP Admin Portal - Call Detail Reporting Hosted VoIP Admin Portal - Adding Admins Hosted VoIP Admin Portal - Music On Hold Hosted VoIP Music On Hold Guide

Hosted VoIP Admin Portal Help Videos

Access a User's Settings Group Admin - Call Detail Records Group Admin - Call Park Group Admin - Call Pickup Group Admin - Common Phone Lists Group Admin - Custom Contact Directories Group Admin - Dashboard Group Admin - Departments Group Admin - Disaster Redirect Group Admin - Holiday Schedules Group Admin - Instant Group Call Group Admin - Manage Users Group Admin - Meet Me Conferencing Group Admin - Music On Hold Group Admin - Time Schedules Group Admin - Updating a User's name or Password Group Admin - Virtual On Net Enterprise Extension Hunt Group - Group Policy Hunt Group - Managing Users in a Hunt Group Hunt Group - No Answer and Not Reachable Settings

Hosted VoIP User Portal

Outgoing Calls - Speed Dial 100 Call Control - Barge in Exempt Call Control - Call Center Supervisor Call Control - Call Center Agent Call Control - Broadworks Anywhere Call Control - Call Transfer Call Control - Call Waiting Call Control - Directed Call Pickup with Barge In Call Control - Hoteling Guest Call Control - Hoteling Host Call Control - Push To Talk Call Control - Remote Office Call Control - Shared Call Appearance Calling Plans Client Applications - Outlook Integration Client Applications - Receptionist Incoming Calls - Alternate Numbers Incoming Calls - Anonymous Call Rejection Incoming Calls - Call Forward Not Reachable Incoming Calls - Call Forwarding Always Incoming Calls - Call Forwarding Busy Incoming Calls - Call Forward No Answer Incoming Calls - Call Forwarding Selective Incoming Calls - Call Notify Incoming Calls - Do Not Disturb Incoming Calls - Priority Alerts Incoming Calls - Selective Call Acceptance Incoming Calls - Selective Call Rejection Incoming Calls - Sequential Ring Incoming Calls - Simultaneous Ring Personal Meet Me Conferencing Messaging - Third Party Voice Messaging My Calls - Query Call Details Outgoing Calls - Personal Phone List Outgoing Calls - Speed Dial 8 Profile - Holiday Schedules Profile - Time Schedules

Hosted VoIP Service Add-Ons

Add-On Descriptions

Telesystem Voice Add-Ons

Unified Communications

UC-One Overviews

Download Telesystem UC-One Telesystem UC-One Telesystem UC-One Plan Features Unified Communications Infographic Telesystem UC-One eBook

UC-One User Guides

UC-One Installation Guide UC-One Login Process UC-One Desktop User Guide UC-One Mobile User Guide UC-One Add-in for Microsoft Teams

UC-One Desktop Tutorials

UC-One Desktop - How to add a Contact UC-One Desktop - How to Send a Chat Message to Multiple People UC-One Desktop - How to Send a Private Message UC-One Desktop - How to Share your Screen UC-One Desktop - How to make a call from your desk phone UC-One - Desktop - How to enable G Suite or Office 365 cloud apps in UC-One UC-One Desktop - How to Perform quick actions in G Suite UC-One Desktop - How to View G Suite or Office 365 Content in Common with a Colleague UC-One Desktop - How to Login with an Access Code UC-One Desktop - How to Start a My Room Meeting UC-One Desktop - How to share your video during a meeting Free to be mobile with UC One

UC-One Mobile Tutorials

UC-One Mobile - UCaaS How to join My Room UC-One Mobile - How To Launch Your My Room meeting From the Mobile App UC-One Mobile - How to Join a My Room Meeting From Mobile as a Guest UC-One Mobile - Send a chat on Mobile UC-One Mobile How to Place a Call from a Mobile Phone

Conferencing

Telesystem Conferencing - Quick Reference Guide Telesystem Conferencing - User Guide

Call Recording

Archived Platform Files

Call Recording Call Recording - Quick Reference Guide Call Recording - User Guide

Telesystem Call Recording Telesystem Call Recording - Get Started Guide Telesystem Call Recording - PCI Compliance

Hosted Call Center

Hosted Call Center Help Videos

Call Center Agents and Supervisors Call Center Agent Settings Holiday Service Routing Policy Group Policy Settings Forced Forwarding Policy DNIS Configurations Bounced Calls Policy Comfort Message Bypass Call Center Settings Call Center Announcements Night Service Routing Policy Overflow Routing Policy Stranded Calls Policies Agent Unavailable Codes and Call Disposition Codes

Hosted Call Center User Guides

Hosted Call Center - System Requirements Hosted Call Center - Features Hosted Call Center - Packages Hosted Call Center - Reports Overview Hosted Call Center - Reports Guide Hosted Call Center - Consultative Call Transfer Hosted Call Center Quick Reference Guide- Agent Hosted Call Center User Guide - Agent Hosted Call Center Quick Reference Guide - Supervisor Hosted Call Center User Guide - Supervisor Hosted Call Center - Entrance Announcement Hosted Call Center - Admin User Guide

Hosted Receptionist Console

Hosted Receptionist Console Hosted Receptionist Console - Quick Reference Guide Hosted Receptionist Console - User Guide Hosted Receptionist Console - System Requirements

Voicemail

Voicemail Activated Prior to 2019

Voicemail Initial Setup Hosted VoIP Voicemail Instructions Voicemail - Email Notifications Quick Reference Guide Voicemail - User Guide Voice and Fax Mail User Map Voicemail Portal - Sub-Mailboxes Voicemail Portal - Mailbox Voicemail Portal - Greetings and Name Announcement Voicemail Portal - Setting Up Email Notifications Voicemail Portal - Address Book

Voicemail Activated Post 2019

Voicemail Setup Guide Voicemail Map

Hosted Fax Mail

Hosted Fax Mail - Quick Reference Guide Hosted Fax Mail - User Guide Voice and Fax Mail User Map

Auto Attendant

Hosted VoIP Auto Attendant

Auto Attendant Sales Sheet Auto Attendant Quick Reference Guide Auto Attendant - Record Prompts using Voicemail Auto Attendant Uploading an Audio File Auto Attendant Admin User Guide Auto Attendant Precedence Menus Creating a New Menu Creating a New Schedule Deleting Menus Emergency Menu Precedence Schedules Menu Override Set Default Menu Sub Menus or Nested Menus Updating a Menu

CRM Integration

Telesystem CRM - Setup Guide

Microsoft Teams Direct Routing

Telesystem MS Teams Direct Routing

Business Lines

Telesystem Business Lines Features

Video Conferencing

Telesystem Video Conferencing Telesystem Video Conferencing Install Guide Telesystem Video Conferencing Desktop User Guide Telesystem Video Conferencing Infographic Telesystem Video Conferencing Security Tips Telesystem Video Conferencing Overview Telesystem Webinars Telesystem Webinars User Guide

Omni Channel Contact Center

Telesystem Omni Channel Contact Center Telesystem Omni Channel Contact Center Packages Telesystem Omni Channel Features and Security Omni Channel Admin - Getting Started Guide Omni Channel Agent - Software Reference Guide Omni Channel Agent - Web Reference Guide Omni Channel Agent - Software Install Guide

Network Services

Dedicated Internet

Telesystem Bandwidth Tiers

SD-WAN

SD-WAN 101 Telesystem SD-WAN Telesystem SD-WAN for SMB Telesystem SD-WAN Network Topology Telesystem SD-WAN infographic Whitepaper: SD-WAN vs MPLS

Wireless LTE

Telesystem Wireless LTE

Managed WiFi

Telesystem Managed WiFi Managed WiFi - For Healthcare Managed WiFi - For Education Managed WiFi - For Retail Managed WiFi Location Analytics Guide What is WiFi 6?

Cisco Meraki

Telesystem + Cisco Meraki Telesystem + Cisco Meraki - Security Features Telesystem + Cisco Meraki - Cameras

Data Centers

Telesystem Colocation

Security

Telesystem Managed Security Telesystem DDoS Protection Protecting Your Business from Toll Fraud

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