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Microsoft Teams Direct Routing

Microsoft Teams Direct Routing

What is Telesystem MS Teams Direct Routing?

To help businesses take full advantage of their existing Microsoft Teams client and all the collaboration features it offers, Telesystem has combined the strengths of its enterprise voice capabilities with Microsoft Teams via Microsoft Direct Route. This powerful combination allows businesses to combine Microsoft Teams with our VoIP platform into a single solution from a single solution provider.

Telesystem connects Microsoft Teams to the public switched telephone network (PSTN) using Direct Routing over our secure voice network allowing users to make and receive telephone calls external to their organization right from Teams. MS Teams Direct Routing provides full voice capability, including call transfer, forwarding and voicemail. Telesystem provides DID/DDI number porting and management nationwide, allowing users to retain their existing telephone numbers.


Features & Benefits:

  • Ease of Operation - Benefit from all of the voice features your business needs, such as multi-level auto-attendants, advanced hunt groups, call reporting, and e911 with configurations that your O365 admin will retain complete control over.
  • Flexible White-Glove Implementations - A scalable, integrated solution for businesses, including the design, delivery, implementation, and support for all services. All clients also have direct access to a dedicated implementation management team.
  • High Availability & Business Continuity - We utilize geo-redundant data centers and networks to ensure all your calls are delivered.
  • High Quality Voice - We offer an advanced network of leading carriers and routes to deliver unparalleled voice quality and reliability.
  • Secure Access for Remote Workers - Utilizing their current O365 login, your organization can rest easy knowing that local and remote employees alike can connect securely and easily.
  • Up-to-Date Features - Unique applications and features are continuously added so you are never out of date.
  • Unparalleled Support - Your team has 24x7x365 access to Telesystem’s U.S.-based support team any time you need to adjust your services or need assistance with your trunk.

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