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Telesystem Introduces Omni Channel Contact Center
Telesystem Releases a Highly Reliable and Scalable Contact Center in the Cloud
PRESS RELEASE – Toledo, Ohio, July 9th, 2019. Telesystem introduces a new way that businesses can bring together all of their pivotal communication channels, including voice, SMS, email, and chat, on one highly reliable and scalable platform in the cloud. This CCaaS solution allows customers to reach out on their preferred channel, and streamlines operations, management and administration to lower the total cost of ownership for the business.
Telesystem’s Omni Channel Contact Center allows businesses to utilize advanced features like IVR (interactive voice response), ACD, and Outbound Campaigns, for a price comparable to that of a traditional voice-only contact center. Best of all, the cloud-based contact center is switch agnostic and can be layered on top of existing infrastructures and configured with concurrent licenses for a low total cost of ownership compared to named-user plans.
“Telesystem’s Omni Channel Contact Center speaks to the paradigm shift we see in all things communication.” Said Product Development Manager, Karlene Langford. “Gone are the days where you create Auto Attendant menus and force your customer to navigate through options to self-direct themselves through your organization. Today a smart business needs to be able to respond to its customers efficiently across any channel they prefer. It doesn’t matter what kind of phone system they have. We only need the telephone number to the contact center, and we can route the call, chat, email, SMS, and more to the agent most prepared and available to respond. Telesystem’s commitment to our nationwide white-glove support and implementation really just means we get how important it is to be easy to do business with, and our new Omni Channel product extends that approach to our customers and partners.”
The simplicity delivered by the Omni Channel Contact Center will allow businesses to provide the best service to their customers, valuable business intelligence to their executives, and a user-friendly solution for their agents for greater productivity and improved customer experiences.
Over the past 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication, and collaboration solutions. Made possible by the development and delivery of advanced technologies, Telesystem designs unique solutions to address the business-specific needs of each customer and helps them overcome some of the biggest and most complex challenges in modern IT; whether that's connecting mobile workforces via UCaaS or ensuring greater network dependability through an SD-WAN implementation.
Our expert team connects each customer with agile and reliable technologies that address their specific requirements for performance, security, and cost. At Telesystem, these customer-centric values are as central to our operations as our network core.
Telesystem boasts 39 national Points of Presence (POPs), 3 privately-owned, compliant data centers, and 97 NNI Agreements which allow for blanket Ethernet coverage from coast to coast. Guided by our strategic partnerships and customer-centric mission, Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and 4 foreign countries. Our customers include hospitals, universities, local public and private school districts, banks, and regional government offices, to name a few.