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What's happening at Telesystem


Northwood, OH – June 4, 2021 - Telesystem, a rapidly growing national provider of managed communication, collaboration, infrastructure, and security solutions, named veteran telecommunications executive Ken Mercer as the organization’s Manager of Channel Strategy.  In this role, Mercer will oversee the activities and initiatives for Telesystem’s Elite Agent Program, which includes the top master agencies nationwide.

Mercer, formerly an Executive Vice President at TBI, is an industry veteran of more than 25 years, with most of those years operating in the indirect agent channel.  He joined the Telesystem organization in 2020 as a regional channel manager for the central region.

“I was excited for the opportunity Telesystem gave me when I started, but I’m even more thrilled about this position that will let me use my experience and personal network to work with our channel managers and partners in a much more strategic way,” said Mercer.  “I think Telesystem does so many unique things that partners still don’t know about, and it will be my job to strategically drive that awareness.”

Telesystem’s agent program has seen significant growth in the last five years, including the addition of several new team members over that period.  Master agencies are assigned a static National Channel Manager to support and grow all aspects of the partnership; Regional Channel Managers are positioned geographically to support selling partner growth as well as to aide sales activity.  Mercer will have oversight of events, trade show planning, advisory board planning, and market development funds distributed to master agents.

“This is a perfect match for Ken’s skill set, relationships, and experience,” said Telesystem Executive VP and Chief Business Development Officer Bruce Wirt.  “Ken has worked in key positions on all sides of the channel – provider, agent, and selling partner – and will bring that experience and put it to work to grow mind share with our key partners.”

Telesystem specializes in selling managed solutions for customers that have multiple sites and that are looking for a consolidated relationship across telecommunication product silos.  

About Telesystem

For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions designed to address the business-specific needs of each customer. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support.


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