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Telesystem Ramps Up Indirect Account Management Team
TOLEDO, OHIO – August 28, 2018 Telesystem, provider of voice, data, and security offerings, announced today that it has ramped up its channel account management efforts with the addition of dedicated resources to assist agents with customer engagement and retention.
Industry veteran David Tishler joins Telesystem with over 20 years of experience managing both SMB and large international accounts. Reginald Blackshear, who previously led enterprise support for 10 years at LSI, returns to Telesystem in this new role following a stint as a support manager at Momentum Telecom.
“Ensuring a great customer experience is among the most important aspects of the service that we provide to our clients,” said Vice President of Channel Sales Bruce Wirt. “In Reginald [Blackshear] and David [Tishler], we have two extremely talented industry veterans that have made a career out of maximizing organizational engagement with clients of all sizes. This team will give our end users an additional resource at Telesystem beyond that of our external channel partners and will allow our partners to focus on upsell opportunities and generating new business.”
Telesystem recently won multiple channel related awards from multiple publications due to their enterprise support and commitment to the indirect channel.
“I look forward to helping our agents and channel managers stay focused on growth,” said Tishler. “I am passionate about growing relationships and share of wallet.”
“I am happy to be back with Telesystem in a role that I can put my years of customer relationship management experience to good use,” said Blackshear. “Our agent relationships have always been important to me as well, and in this role I can put both together to create a great customer experience.”
Telesystem serves over 21,000 customer locations in 46 states and four international destinations and works with 11 of the top 20 national master agencies.
Telesystem offers voice, data, cloud, and security solutions to empower businesses across the country. Guided by our customer-centric mission, we work alongside our trusted partners to design unique solutions to address the business-specific needs of each customer. This includes offerings such as Secure Internet as a Service, Secure SD-WAN, Broadband Monitoring and Billing Aggregation, Hosted VoIP, SIP Trunks, Dedicated Internet Access, and Managed Computing Services. Telesystem boasts 39 national Points of Presence (POPs), 2 privately-owned, compliant data centers, and 30 NNI Agreements that allow for blanket Ethernet coverage from coast to coast. The award winning Telesystem Partner Program includes eleven Telesystem Elite Agents and hundreds of Telesystem Authorized Agents across the nation. Telesystem has grown its customer base to serve over 21,000+ locations including hospitals, universities, local public and private school districts, banks, and regional government offices.
For more information, please visit www.telesystem.us