Professional Call Handling
Multiple receptionists can see critical information in real-time, with features and functionality not available on legacy, premises-based phone systems
- FROM THE BLOG -
In a contact center, first-call resolution (FCR) is one of the most revealing performance metrics, as it captures something that is relatively straightforward yet tightly linked to customer satisfaction. A call center’s FCR rate is the percentage of its calls that agents resolve on the first attempt, with no necessary followup. Learn how to achieve successful FCR on our blog.