Product + Service Fees
Hosted VoIP Professional Services Fee
Active September 1st, 2019
Telesystem has worked hard to make sure our customers have access to a number of How-To documents and videos for our Hosted VoIP Platform. Whether you need help setting up call forwarding, or resetting your voicemail password, these and many more resources can be found on our Resources page.
If you don't have the time or resources to make the changes on your own, we are here to help!
Starting September 1st, we will be implementing a Hosted VoIP Professional Services Fee for this purpose. We have developed a couple of different options to best suit your needs.
Basic changes include changes that you have access to make yourself, but would prefer to have Telesystem make them on your behalf.
- Greeting changes
- Schedule changes
- Call forward - always
- Hunt Group changes
- Line name changes
- VM to Email modification
Basic Changes Payment Options:
- Option 1: Monthly Subscription - Unlimited Basic Changes. $20 per month, per location.
- Option 2: Upon Request/As Needed - Basic changes per change charge. $85/Hr. Billed in 15 min increments – minimum of 15 min @ $21.25
Advanced changes include changes that require the involvement of one of our Engineers.
- Set/Change Nested Menu
- Selective Call Forward
- Auto Attendant Redesign
- Call Center Reporting
- BLF changes
Advanced Changes Payment Options:
- $220/Hr. Billed in 15 min increments – minimum of 15 min @ $55.
- These types of changes are not available on a Monthly Subscription option and are only charged on an as-needed basis.
If you experience an outage due to circumstances out of your control (power outage, equipment failure, etc) we will make select changes complimentary.
- Forward Calls: Example – SIP lead number, PRI lead number, Business Line as well as AA lead number
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