Notices for service outages and scheduled maintenance
Telesystem is in the process of replacing a portion of our legacy voice platform with a new media and signaling gateway. All SIP services are provisioned within our voice platform and the media and signaling gateway provides the connectivity to the public switched telephone network (PSTN.) The reason for this change is that our legacy platform will soon be end of life and out of support. The new gateway provides additional redundancy as the new design includes a second switch installed at our data-center in Monroe, Michigan. Additionally, it will provide enriched feature functionality at the service provider level as we transition from traditional voice services to IP based voice service.
While we have completed extensive testing in our lab environment related to this transition, it is impossible to emulate the size and scale of our production environment. Because of this, we have encountered a number of issues. These issues have impacted some of our customers’ ability to complete calls. We apologize for this interruption and continue to perform testing with the hope of completing this work by the end of the month. We understand the importance of providing relevant, reliable service to our customers while we improve and upgrade our network.
We sincerely appreciate your patience during this time and want to provide you with the network reliability and support you expect. If you encounter any issues please report them to our 24 X 7 NOC at 419-724-9898 so that we can address them in a timely manner.
05-17-2017, 9:55am: Customers may have problems calling outbound 1-800 numbers. Cleared at 12:30 PM (05/17)
05-17-2017, 9:55am: Customers may be experiencing dropped calls. Cleared at 12:30 PM (05/17)
Telesystem Core Upgrade Maintenance Reschedule
May 24, 2017
May 25, 2017
Unfortunately, Telesystem will be rescheduling the planned maintenance for 5/24 and 5/25. We apologize for the inconvenience and will be rescheduling with the affected customers.
Voice and Internet - Coax/Cable Modems Only
We will be periodically upgrading the equipment that delivers your voice and internet service throughout the next few months. You may experience intermittent unavailability during our scheduled maintenance windows from 3:00am to 6:00 am. If you have any questions, please contact our support team. Thank you for your patience.